Last updated: October 2025

At Turner Travel, we are committed to protecting your personal information and respecting your privacy. This policy explains how we collect, use, and protect your data when you use our website or make a booking through us.

1. Who We Are

Turner Travel is an independent travel agency operating under Medlife Holidays Ltd, a UK-registered company (Company No. 9931578) and a member of the Protected Trust Services (PTS No. 6352).

All bookings are processed through Medlife Holidays’ secure systems to ensure full financial and data protection.

2. Information We Collect

We may collect the following types of information:

• Personal details – name, email address, phone number, and postal address.

• Travel details – destination preferences, travel dates, and group details.

• Payment details – for processing bookings securely via the PTS trust account.

• Technical data – IP address, browser type, and device information (collected automatically via cookies).

• Marketing preferences – if you subscribe to our newsletter or request offers.

We will only collect the information necessary to process your booking, enquiry, or communication.

3. How We Use Your Information

We may use your information to:

• Process and confirm your booking.

• Communicate with you about your trip or enquiry.

• Send relevant travel updates or marketing emails (if you’ve opted in).

• Improve our website, services, and customer experience.

• Comply with legal, regulatory, and financial obligations.

We do not sell or rent your personal data to any third parties.

4. Sharing Your Data

We only share your information with trusted partners involved in fulfilling your booking, including:

• Tour operators, airlines, hotels, and other travel service providers.

• Our parent company, Medlife Holidays Ltd (for booking management).

• Protected Trust Services (PTS) for financial and compliance purposes.

All partners are GDPR compliant and only use your data as required to deliver your travel arrangements.

5. Marketing Communications

You’ll only receive marketing emails from Turner Travel if you have actively subscribed or opted in.
You can unsubscribe at any time by clicking the “unsubscribe” link at the bottom of any email or by contacting us directly.

6. Your Rights

Under UK GDPR, you have the right to:

• Access a copy of your personal data.

• Request corrections or updates to your information.

• Request deletion of your data (“right to be forgotten”).

• Withdraw consent for marketing communications.

• Complain to the Information Commissioner’s Office (ICO) if you believe your data has been mishandled.

To exercise these rights, please contact us via (email Address).

7. Data Security

We take appropriate security measures to protect your information against loss, misuse, or unauthorised access.
All online transactions are encrypted, and personal data is stored securely on password-protected systems.

8. Retention Period

We retain booking and customer data for as long as necessary to meet legal, financial, and regulatory requirements, typically 6 years from the date of your booking.

9. Links to Other Websites

Our website may include links to other websites.
We are not responsible for the privacy practices or content of those sites. Please review their policies before sharing your information.

10. Updates to This Policy

We may update this Privacy Policy from time to time.
The most current version will always be available on this page.

Contact Us

For any privacy or data-related enquiries:
Turner Travel
Email:
Trading under: Medlife Holidays Ltd (PTS No. 6352)